BISP Head Office and Regional Contact Numbers 2026

BISP Head Office and Call Centre Numbers

The BISP head office is in Islamabad. The official BISP contact directory lists the head-quarter exchange number as 051-9246326 and the call centre as 0800-26477. The mailing address is F-Block, Pak Secretariat, Islamabad. These are the numbers to use when you need to reach the head office directly or report a problem that the local office has not solved.

The 0800 call centre is the main route for complaints and escalations. The BISP website lists its hours as Monday to Friday, 9:00am to 5:00pm, so calls outside those hours may not connect. For payment and status checks by CNIC, the official route is the 8171 SMS service and the 8171 web portal, not a phone call.

Which Number to Use for Which Problem

Most BISP problems fall into three groups, and each has a different route. Calling the wrong office wastes time, so match your problem to the route first.

A registration or survey problem needs a visit to the tehsil desk, because new households join BISP through the NSER survey at a tehsil office rather than by phone. A payment or status question is answered by 8171. A complaint that the local office has not resolved goes to the call centre, which can escalate it.

• Payment or balance question: check on 8171 first, then call 0800-26477 if the result is wrong.
• Registration or NSER survey: visit your BISP tehsil office with your original documents.
• Complaint about a deduction or a retailer: call 0800-26477, and see the deduction complaint guide.
• Office in another district: use the regional and divisional tables below to find the right office.

Regional Offices by Province

BISP runs a Regional Office in each province, plus Azad Jammu and Kashmir and Gilgit-Baltistan. Each Regional Office manages the divisional offices in its area. The table lists the main number and address for each Regional Office, as printed in the official directory.

Punjab, Sindh, Khyber Pakhtunkhwa and Balochistan each list a Director General line and a Director HQ line in the directory. The table shows the Director General line, which is the most general contact for that region.

Divisional Offices in Punjab

Punjab has the largest number of divisional offices in the directory. Each one serves a division, and it is usually the right office for a case that is not resolved at the tehsil level. Use the table to find the divisional office for your city.

The directory lists the Multan office with two numbers, 061-9330600 and 061-6774200. Both are printed in the official PDF, so either may work.

Divisional Offices in Sindh, Khyber Pakhtunkhwa and Balochistan

Outside Punjab, the directory lists divisional offices with a phone number and an address. The table gives the phone number for each office. For the full address, use the official directory or the tehsil address guides linked above.

Two entries need care. The Mardan office is printed with the same address as the Malakand office, so check with the call centre before you travel there. The Quetta divisional line is printed with two numbers.

Checks Before You Travel

The directory is an official PDF, but it has no date, and some numbers have been printed in more than one form. Before you make a long trip, confirm the number and the address with the call centre on 0800-26477. This takes one call and avoids a wasted journey.

Some third-party sites list different numbers for the same office. For example, one aggregator gives the Lahore office as 042-99268210, while the official directory gives 042-35219118. This page uses the official directory only, so if a number here does not work, check bisp.gov.pk before you act on another site's number.

• Confirm the number on 0800-26477 before a long trip.
• Bring your original CNIC and the documents for your case.
• Do not pay anyone for a phone number or an appointment. BISP messages come only from 8171.
• If a number is busy or disconnected, try the call centre and then visit the tehsil office.